Retention means the action of continuing to hold to something, in the dental field retention of patients is significant for the growth of the dental clinic or hospital. Keeping patients coming back to your dental practice is one of the factors that affect the growth. Retention does not only happen when we give the best care for our patients but also when creating a welcoming environment and maintaining good relationships with our patients. As the best dental instrument suppliers in Kerala, India, we play an indispensable role in the retention of patients in dental practice by providing the best equipment for patient care. Here are a few tips to improve patient retention in your dental practice.

• First impressions is the best

The first way of ensuring that patients stick to the given facility is to ensure that patients enjoy their dealing with the respective facility. Starting from the friendly check-in done by the receptionist at the front desk. Greet patients with a smile, treat appointments officially and make the waiting area as bright as possible with clean desks. Tip: You may wish to add or offer some facilities like, for instance, a drink or entertainment in the waiting area.

• Take good care of your patients

Consumers seek to return to the location, which is giving them recognition. Enter personal details and the history of previous treatment of the patient in the patient management software. To talk to the patients, use the names.

• Positive environment

A positive environment always makes people come back, especially in case of cleanliness. A clean environment attracts patients, it is a sign that your dental practice is safe for them to visit again.

• Customer-centric approach

This is an important advantage, which can become the cornerstone in the work of your practice – the ability to establish proper customer relations. Ensure that your staff members give appropriate responses to your customers and respond to them politely. It is important to listen to the patient’s complaints politely and to respond in a professional manner. Ensure that your workers or members of your team are clear in their communication, and especially ensure that you or someone on your team takes the time to listen to the patient’s requirements.

• Follow up matter

This may include use of alarms for appointment, follow ups and regular check-ups that helps the clients to be on alert. Appointments can also be in forms of text messages, emails or telephone calls whether the patient has not shown up or whether the next appointment is due. It will be helpful for patients to enable change a date easily, offer the online appointment booking and modification services.

• Educate your patients

Educate the Patients on their Oral Hygiene When the patient has been able to grasp the importance of his/her dental care, he will definitely adhere to it. Teach them all the aspects of oral hygiene, diseases that are likely to affect them and the required treatment. It is efficient to use Graphics or Videos anytime an appointment is being made to try and explain procedures and advantages. Create leaflets or pamphlets that concern oral health problems or any topic and allow the patients to be a part of the informative sessions by conducting webinars. This also helps place your practice as the expert position in the field when doing assessments.

• Follow Up After Appointments
  What people like is that after every appointment, doctors and nurses ensure that they follow up with the patients, both as a token of care for them. Even a simple telephone call or a message about how they are doing and if they have any issues will be very beneficial in terms of trust and satisfaction. Follow-up communication should be used as a way of telling a patient the next visit is due, or the patient has not visited for a particular check-up.
• Build Strong Relationships
  Patient retention is also a critical factor that needs to be developed through the cultivation of good relations with the patients. Spend quality time with your clients adhere to their emotions, explaining and involving them in clinical decisions. Be friendly and overall engaged with the patient and also be concerned about their health status.
• Offer Flexible Payment Options
  It is worth mentioning that financial issues may discourage a patient from coming back. They should provide affordable and easy loan facilities or accept many insurance covers to enable many people access dentists. As much as it is important to spell out the costs associated with the project, an explanation on how payment will be made can also be of assistance in this regard. It is also important to recommend how to handle them so that patients do not experience any financial burdens.

Conclusion

The process of improving patient retention involves an extreme care, amazing personalised service, good communication with the patients. Make sure to treat your patients by taking good care of them, you can build a strong relationship and trust with them, which makes them come back when in need. A positive environment in your practice not only treats your current patients but also helps to gain new patients. Always remember your patients are your testament to growth, so make sure that every patient who visits your practice gets a positive experience. When in need of quality dental equipment to provide an exceptional service, connect with the dental materials and product suppliers in Kerala, India.